Terms & Conditions

General Terms and Conditions of Sale

Written Communications

Applicable laws require that some information or communications we send you should be made in writing. By using the website, you consent to accept that communication with us will be mainly electronic. We will contact you via email or provide information through posting notices on our site. For contractual purposes, you agree to receive communications from us electronically (to the email address you have provided us with), and that this means of communication is satisfactory. You acknowledge that all contracts, notices, information, and other communications that we supply electronically satisfy any legal requirement that such communications be made in writing.

Notices

All notices given to us by you must be sent to our email address: hello[at]suitcasee[dot]com. When placing an order, we will provide notice at the email address supplied in accordance with your order. Notice will be deemed received and properly served within 24 hours. We may also post notices on the website, which will be deemed served and received immediately. To prove the serving of any notice, it must be clear that an email was sent to the specified email address of the addressee.

Transfer Of Rights And Obligations

The contract formed between you and us when purchasing online is binding, and you cannot transfer, reassign or dispose of a contract, or any of your rights or obligations arising under it, without prior written consent. We may transfer, reassign, subcontract, or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract caused by events outside our reasonable control (Force Majeure event). Our performance in respect to the contract is deemed suspended for any period under which the Force Majeure event continues, and we will have an extension of time for completion of any contract throughout that period. We will endeavour to bring the Force Majeure event to a close if possible or otherwise find a solution to ensure that our obligations under the contract may be performed despite the Force Majeure event.

Waiver

If at any point you breach these terms and conditions and we do not take any action, we are still entitled to use our rights and remedies in any future situation which constitutes a breach of these terms and conditions. If we fail to take action as a direct result of a breach, this does not constitute a waiver of any such rights and remedies and will not relieve you of compliance with any such regulations. No waiver by us of any terms and conditions stated will be effective unless it is expressly stated to be a waiver and communicated to you in writing.

Severability

If any terms and conditions included within these documents are found to be invalid, illegal, or unenforceable by reason of law, it shall be severed and deleted from these terms. However, the remaining terms will continue to be valid to the fullest extent permitted by law and will be binding and enforceable.

Entire Agreement

These terms and conditions, all related documents and those referred to in them constitute the whole agreement between us and therefore supersede all previous discussions, negotiations, arrangements, understanding, communications, or agreements between us relating to the subject matter of the contract. We acknowledge that when entering into a contract neither party relies on any warranty (whether made innocently or negligently) or representation that is not set out within these terms and conditions and those documents referred to in them.

Our Right To Vary These Terms And Conditions

We reserve the right to revise, change, and update these terms and conditions as necessary. We will publish any changes on the website and, if we feel it necessary, we will alert users to any such changes via a message on our home page. Changes will not affect transactions in progress (resulting from an order placed before publication), unless any such change is required by law or governmental authority.

Law And Jurisdiction

Contracts formed for the purchase of products through our site and any dispute or claim arising out of or in connection with them will be governed by English law. Any dispute or claim arising from such contracts will be subject to non-exclusive jurisdiction of the courts of England and Wales.

Third Party Rights

Any person who is not a party to these terms and conditions or bound by the terms of any contract with us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Risk And Title

The products will be your responsibility from the time they are physically delivered to you or your nominated person. Should you specify an alternative delivery carrier, the products will be considered delivered once collected by the courier specified by you.

Data Processing And Privacy

For information on how we may collect and use your personal data, please refer to our Privacy Policy.

Limitations Of Our Liability

Nothing within these terms and conditions shall:

• Exclude or limit our liability for fraud or fraudulent misrepresentation, gross negligence or negligence resulting in death or personal injury.
• Restrict your statutory rights.
• Make us responsible for damage or loss not reasonably foreseeable when you agree to these Terms and Conditions of Sale.
• Make us responsible for damage or loss where you are not entering into these Terms and Conditions of Sale as a consumer.

Our aggregate liability to you for any loss or damage arising in connection with these Terms and Conditions shall be limited in respect of each claim to the purchase price of your order.

Additional Terms and Conditions of Sale

PLACING YOUR ORDER

Our Contract

Your order represents a legal contract formed between you, the buyer, and us, the retailer. It forms an offer to buy the merchandise selected through the website. All orders are subject to product availability and acceptance by us. No contract is formed until the order is accepted.

Your Status

By placing an order through the website, you confirm that you are legally able to enter into a binding contract with us. You also agree that you are not purchasing goods for resale outside your normal business or trade.

How the Contract Is Formed

After placing an order, you will receive an email acknowledging receipt. This does not mean your order is accepted; at this point no contract has been formed. Your order constitutes an offer to buy our products. When your order is dispatched, we will send you an email confirming this. This represents acceptance of your order.

DELIVERY AND DISPATCH POLICY

Postal Address

We will dispatch items only to the billing address provided in your order. Any requests to change the delivery address must include proof of the new address emailed to hello[at]suitcasee[dot]com with a reason for the change.

Timescales

We will endeavour to deliver your order as soon as possible. In most cases, orders are dispatched within 1 working day and within 7 days at most after acknowledging your order. If we cannot dispatch within this timeframe, we will contact you with an estimated delivery date.

YOUR RIGHT TO WITHDRAW

Your Rights

You can cancel your order before dispatch; however, you have 21 calendar days from receipt to inform us of cancellation. You will need to cover return shipping costs upon cancellation.

PRICING, PAYMENT AND TAX

Pricing

Prices do not include delivery charges; these are confirmed during checkout based on your location. Prices shown include VAT at prevailing rates for which we are responsible as sellers.

Payment

Payment must be completed before dispatch via credit/debit card. Our payments are processed through secure third-party providers.

ISSUES AND CONTACT

Complaints

In case of complaints about our products or services, please contact us promptly with your order number and contact details.

Contact Information

For any issues or inquiries regarding Terms of Service, please reach out via email at hello[at]suitcasee[dot]com.